Natalie is absolutely brilliant. I recently had my nails done for the first time. I'd always been sceptical before as I have a manual, physical job where my hands are constantly in boxes & handling books. I always thought it pointless to have my nails done - even though they looked awful but I decided to try it. I really thought they'd never withstand my line of work. Am over the moon to report that not only did they look lovely, they also withstood my work & looked just as good, unscathed & unmarked 3 weeks later! Am over the moon & will return regularly. Thank you so muc h, Natalie!